Maria Rosaria Carbone

I have a diverse background in customer service, sales, and social media management. Currently, I am working as a Customer Experience Specialist at Catawiki in Amsterdam, where I handle daily communications with customers through phone, email, and live chats. I mediate between buyers, sellers, and various internal teams, striving to resolve as many cases as possible while following CRM guidelines. I also monitor orders and shipments, manage cancellations and vouchers, and attend regular meetings to track my progress and continuously improve my performance.

In my previous roles, I worked as a Sales Associate at Uniqlo and a Replenishment Coordinator at Etos, where I managed stock, assisted customers, and oversaw deliveries. I also have experience as a Social Media Manager and Website Designer, where I created visual content for social media and newsletters. Additionally, I worked as an Administrative Assistant, handling database management and assisting with educational processes. My d