Pasig, Philippines
Social Media Manager and Reports Analyst
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Local Time - 09:43 AM
About Me
I am a Reports Analyst of the Quality Global Service Delivery Department for a BPO company. On off hours, I manage different social media accounts on varying platforms for businesses related to medical and health management, retail & fashion, food & beverage and travel related accounts.
Previously, I worked as a Quality Supervisor for the CS Department of two Online Shopping companies - one in the Philippines and the other in Australia. My responsibilities include but is not limited to writing process documentations, creating reporting and feedback analysis from agent behavior and quality analyst performance, supervising refresher training and conducting coaching to agents and junior quality analysts. I also conducted Basic and Intermediate Excel Training.
I also take on different projects for content writing and excel dashboard creation. I have also managed both a WordPress.com and a WordPress.org site hosted by MochaHost.
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