Ranaida Del Fierro
San Jose, Philippines
Senior Customer Service Advisor with VA Background
Local Time - 05:01 AM
About Me
I am a versatile freelancer with three years of experience in various tasks including customer service management, email management, writing product descriptions and FAQs, reviews, blog posts, and basic social media management.
In my current role as a Customer Service Advisor, I am dedicated to providing outstanding customer service via email, chat, and social media. I manage customer inquiries, concerns, and requests with empathy and professionalism. Additionally, I promptly and effectively troubleshoot and resolve customer complaints and issues to ensure customer satisfaction.
I excel in email and calendar management, social media management, and influencer outreach, utilizing platforms like CRM, Magento, Trello, Asana, Hootsuite, and more. Ive optimized social media profiles on Facebook, Instagram, Twitter, and LinkedIn. Additionally, I have experience using ChatGPT, Quillbot, and Jasper AI for product reviews.
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$6/hr
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