About Me
I am Filipino who is currently working in a BPO company as a Technical Support Representative Chat. I have experienced several types of customers and made frustrated and unhappy into loyal and very satisfied ones. Always able to protect the name of my company and build positive relationship. I have used several tools along with real-time customer sessions such as Magento, Salesforce, Purecloud, Knowledge-based articles and other resources I can such as Google.
I also have excellent grammatical, multitasking skills, very good response time and I am very keen to the details of my responses since I know I am representing the company. I am also familiar with Data Entry, Computer Troubleshooting, Proofreading and Web Research as it has been part of my income to support my needs during my college years.
I am confident that I will be able to assist my client to their success and am very determined to exceed my client's expectations.
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