san mateo rizal, Philippines
ISA / VA / Customer service
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About Me
I have been in the call center industry for more than 8 years. I have helped set up a small call center in the Philippines, I was tasked from finding investors, to potential clients, all the way to the after sales where in I had to report to the clients about the SLA’s and productivity. I have worked with several lines of business such as collections, customer service, financial, and sales. I have also worked as a team leader for Commander Telco. I have worked with Reedelsevier a US based company selling Legal material and I was in charge of handling tracking, refunds, complaints, and up selling. Ive also worked with Myoutdesk as part of their Real estate inside sales team, I am trained both in email and voice support. My experience with the call center industry helps me think outside the box when it comes to difficult issues, may it be agent related or product related. I am now moving back to home based jobs to deal with the growing traffic in the Philippines,
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