NCR - National Capital Region, Philippines, Philippines
Experienced Customer Service Support, Virtual Assistant and Social Med
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Local Time - 07:35 AM
About Me
I have over 5 years of professional experience as Customer Service Support in BPO industry. I experienced dealing with different customers who are angry, frustrated, worried and afraid since I became a Relationship Care Consultant who serves as supervisors that handles escalated calls to provide resolutions and deescalate irate customers. Also, assist cardholders with Dispute/Fraud resolutions on behalf of issuers while complying with company guidelines. Building emotional connection with customers is not easy and it's even harder when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email and chat queries in an accurate and timely manner. Not just that, I always make sure that I addressed all of the customer's concern without lacking empathy. I'm confident that my exceptional oral and written communication skills matched with the customer service will make me n asset to any company.
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