Hyderabad, India
Virtual Assistant / Technical Support Professional / Customer Support
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About Me
I am a hardworking and highly motivated Technical Support Associate with experience in offering technical support. I am a friendly, outgoing, and dependable person who enjoys working with the public and demonstrating the importance of my job duties and expectations.
I have excellent troubleshooting and customer service skills and have the ability to break down and evaluate user problems using test scripts, personal expertise, and probing questions. I have also demonstrated my ability to apply knowledge in new situations and communicate technical findings via lay terminology.
I have good knowledge of Microsoft Excel, MS Word, PowerPoint, and Outlook. I am also skilled in operating systems and networking concepts. Additionally, I have completed several courses and certifications related to IT support and communication skills, including the Master Microsoft Excel certificate course on LinkedIn Learning and the Google IT support specialization.
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