Paula Passaia Ortiz Amaral

Vila Nova De Gaia, Portugal

3 years ago

Project Manager and Service Delivery Manager

Local Time - 04:42 PM

Current Availability

Part-time : 10-30 hrs/week

About Me

More than 15 years leading operational IT teams supporting internal and external clients;
Leading by example and work very close to the team are part of my profile;
Focused on guide the team met SLA, solve issues and preventing outages on environment, including conducting troubleshooting efficiently during critical incidents;
CAPEX and OPEX control improving efficency;
Vendor and Delivery Manangement experience;
Experience on performance and operational metrics, as well as executive and management reports and presentations;
International and Off shore experience;
Ease of dealing changing processes and Restructurings;
Solid knowledge about coordinator and management daily activities;
Project Management Knowledge;
ITIL V3 Certified;
Microsoft Certified;

My Expertise

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