Eric Lindokuhle Moloi

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Follow communication procedures, all company guidelines and policies.
Willingness to learn and go the extra mile for the customers.
Receiving a high volume of calls from customers.
Striving to achieve first call resolution and maintain the quality of service provided by the call centre.
Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
Responding efficiently to customers and creating a positive experience.
Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
Joining a team of Call Centre Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
Understanding and using the required software, reports, tools, and metrics.
Transferring and escalating calls.