Jennina Mae Buniel

My name is Jennina, and I am a dedicated Customer Service Representative with over 6 years of experience in the BPO industry, supporting major clients such as AT&T, T Mobile, American Airlines, and an Australia based travel insurance provider. Throughout my career, I have consistently delivered high quality customer support across voice, chat, and email channels, demonstrating strong communication skills, problem solving abilities, and a commitment to customer satisfaction.

I am well versed in handling high volume interactions, resolving complex issues with professionalism and empathy, and working with CRM tools and ticketing systems. My experience has also honed my skills in multitasking, time management, conflict resolution, and adapting quickly in fast paced environments.

While I am new to the Virtual Assistant field, I bring with me a strong foundation in administrative support, attention to detail, and a proactive work ethic that aligns well with VA responsibilities. I am eager