Jabulile Precious Matshika

I am a dependable IT Support Specialist with experience in Technical Support, Desktop Support, and Data Analysis. I help businesses reduce downtime by quickly resolving hardware, software, and network issues through reliable remote and onsite support. Clients value my professionalism, clear communication, and problem solving skills which granted me best employee awards. I also use Excel, Google Sheets, and SQL to clean, analyze, and present data in a clear and actionable way to support better decision making.

My expertise includes:
✓ Remote technical support Windows, Microsoft 365, email issues
✓ Desktop and laptop troubleshooting
✓ Printer and peripheral setup Ricoh, Canon, Sharp, Konica
✓ Network connectivity support
✓ System installations and configurations
✓ Ticketing systems and end user support Jira, Freshdesk, AnyDesk
✓ Onsite and remote assistance
✓ Cleaning and organizing large datasets PostgreSQL
✓ Improving decision making using data

Thank you!