Paul Angelo Tupas
Cebu City, Philippines
Understanding and relating to customers feelings and perspectives is
Local Time - 02:18 PM
About Me
I was promoted as a Subject Matter Expert SME which primarily support agent’s concern/s in handling complex issues such as but not limited to logistic issues, damaged boxes, etc. A year after, I was promoted again as a Supervisor/Team Lead in which I efficiently manage and lead a team of agents to meet client expectations and business objectives. Moreover, my role involves monitoring team performance while offering guidance, mentoring, and creating a positive work environment for my agents.
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$10/hr
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