Joel Rey Carcasona
Dipolog City, Philippines
Talent Development and Data Lead, Virtual Assistant
Local Time - 03:10 AM
About Me
With over 10 years of customer service experience, I’ve developed a strong foundation in client relations, complaint resolution, and process optimization. My expertise spans managing complex financial transactions, resolving client concerns, and enhancing service delivery in a fast paced, high pressure environment. This extensive background has equipped me with a sharp focus on customer satisfaction and operational efficiency, allowing me to consistently exceed performance expectations.
In addition to my banking experience, I served as a Trainer for newly hired employees and a Talent Development and Data Lead. In these roles, I was responsible for designing and delivering comprehensive training programs that helped new hires integrate seamlessly into the team. I also led initiatives to harness data for performance tracking and process improvement, which contributed to the overall development of staff and the optimization of operations.
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$10/hr
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