About Me
Sai Nadh Reddy Thatigotla is an L2 Application Production Support Engineer with two years of experience in handling L1/L2 support, incident management, and troubleshooting for enterprise applications. Currently working at Unisys, he specializes in production server monitoring, database management, and automation.iam expertise lies in SQL, UNIX, Shell Scripting, and Linux server administration, where he actively resolves application issues, maintains system health, and ensures smooth operations.
With a strong understanding of ITIL processes, has experience in change management, incident resolution, and problem solving, skilled in ticketing tools like ServiceNow, BMC Remedy, and Jira, effectively managing service requests and maintaining SLAs. it role involves monitoring production environments, troubleshooting platform access issues, handling database related queries, and coordinating with cross functional teams.
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