Intan Shafina Ishak
Nusajaya, Malaysia
Customer Service Executive Mandarin speaker/English speaker/Malay
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About Me
As a Customer Service Specialist at i payout and Envo Bpo Services, I provide excellent customer service and support to users and clients through various channels and platforms. I use LiveChat ChatBot, email, phone, and ticket to assist users with their queries, requests, and issues. I also verify their documents, ensure smooth and timely operations, and facilitate fund withdrawals.
With over two years of experience in customer service and sales, I have proven my skills in quality analysis, recruiting, product training, coaching, and documentation. I have successfully resolved multiple customer issues, increased user satisfaction, and provided manpower services to clients. Im self motivated, number driven, positive, and team oriented.
Im looking for an opportunity that can utilize my skills in a different position from my current one. Im eager to learn new things, take on new challenges, and grow professionally.
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