NCR - National Capital Region, Philippines, Philippines
IT TECHNICAL SUPPORT ANALYST
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About Me
Hi there!
My name is Kevin John Escalona. I am 32 years of age and residing here in Manila Philippines.
Currently, I am working as an IT Technical Support Analyst for a US IT Software Company.
But prior joining them, I used to work as a Team Supervisor for a US Telco Company in the Business Process Outsourcing or BPO.
Main responsibilities are establishing processes/procedures to ensure and add value to the situation desk function. Analyze the incoming service requests and provide guidance and direction quickly. Identify high priority critical issues and escalate as provided in an “Escalation Process”. Requires proper questioning to fully understand the situation, familiarity with available tools/content to determine most efficient and quickest way. Provide quality customer service to every employee. Demonstrate a thorough knowledge of all aspects of department operation and systems. Adhere to Company policies as defined.
Thank you.
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