About Me
With a solid career trajectory in customer support and team leadership roles at VXI Global Holdings BV, I have excelled in various capacities, from Account Associate to Team Leader/Supervisor. My tenure at VXI from March 2020 to January 2024 involved detailed technical support, client relationship management, and operational oversight, particularly in high stakes environments such as Doordash and AT&T support services. I spearheaded team development, driving performance through effective coaching and strategic goal setting, and adeptly handled HR and client relations issues to enhance team performance and satisfaction.
Previously, I was involved with Concentrix and the Presidential Commission for the Urban Poor, providing technical support and customer service, which honed my problem solving skills and ability to manage complex technical issues and customer inquiries.
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