Ronny Q. Haimé

, Netherlands

3 years ago

Chief Customer Officer / Cx BPO Expert

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Local Time - 04:52 AM

Current Availability

Part-time : 10-30 hrs/week

About Me

Senior Executive with a proven track record of operations, customer service,
and vendor management. Extensive experience designing and implementing contact & shared
service center outsourcing and WorkForce Management strategies. He has shown expertise in
delivering stellar Customer Experience, achieving operational excellence, and managing
corporate cultural change. He held progressively increasing roles at Groupon, culminating as
the VP of Global Operations, successfully implementing highly transformational customer
service strategies, including vendor diversification, outsourcing, and day-to-day performance
management teams. Prior roles include Webhelp intelligent, data-led customer service BPO,
Schiphol Airport, and DHL. Ronny holds an MBA from the University of Hertfordshire and lives in
Amsterdam.

Current roles:
Advisor to the Board at Adaptive AI LLC
Founding Member at BPOsolutions.info OOD
Non- Executive Board Member PlanetRomeo Foundation

My Expertise

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