John Bismark Kanakan

I started working in a call center handling different accounts using different platforms to communicate such as email, phone calls inbound and outbound, and chat.
I first handled an order entry and customer service job for 1800flowers.com for the valentines’ day ramp, until I applied for a regular job for a USA TELCO account handling customer service, billing, and sales. In this account I learned to communicate well by listening first, being empathetic and apologizing if needed, and providing solutions promptly, what I enjoy about this job is realizing that every customer whom you provided good customer service with is hanging up the call with a smile.
My next experience is with a ridesharing account handling payment issues for driver partner, I am trained to have urgency and take ownership in this job as we are dealing with money and other private details such as credit cards and other banking information. What I love about this job is communicating with different banking customer s