Patricio Paolo Gutierrez
San Mateo, Philippines
Email and Chat Support Representative
Local Time - 03:02 AM
About Me
Im Patricio Paolo Gutierrez, a 28 year old professional with a rich background in customer service. Over the course of my career, Ive honed my skills in supporting diverse customers across various platforms, primarily focusing on email and chat interactions. After 2.5 years of dedicated service, I was promoted to a Subject Matter Expert role, where I became the go to resource for my team members seeking assistance with customer inquiries. My responsibilities included providing real time feedback, clarifying ambiguous processes, and aiding team leaders and trainers in ensuring our support procedures were as clear as possible for the benefit of our customers.
Building on this experience, I was entrusted with the role of Team Leader Officer for a duration of six months. During this time, I mentored and coached a team of 15 new recruits, fostering their growth and development in the customer service realm.
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$4/hr
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