Elena Leo Ferrer

After 5 years studying English Studies at the University of Extremadura Spain and Swansea University Wales, I have the required knowledge to work as a freelancer and to help any company or individual that may need a professional translator. I worked as an Interpreter to assist foreigners in Spain to convey their concerns within a police station environment. I worked in an Ethics and Compliance Hotline company doing translations from English-Spanish Spanish-English and being a Communication Specialist putting clients' concerns into writing and following the company's guidelines to proceed with the complaints. I am currently working as an Advisor for a big wine company also prior experience with multinational Philips, helping out potential customers to solve their enquiries, processing refunds, giving advice, locating their orders and providing B2B support to merchants. Some of the useful tools we use on a daily basis are Salesforce, Helpshift ticket platform, BigCommerce, Dashboard, Talkdesk.. Meanwhile, I am using my free time to study an University Course to teach Spanish as a Foreign Language. I also count with over 10 years of teaching experience and not only I received instructions on how to translate in a professional way but I also have formation on other fields related to English and Spanish language