Syed Zuhaib Zahoor

I am Syed Zuhaib Zahoor from India. I have a combined 6 years of experience as a Virtual Assistant and Customer Service and Sales Associate. I am talented, hard working, honest and a quick learner. I am always among the top employees of the companies i have worked with.


Skills/Softwares In Practice:

Email Ticketing Tools in practice: Zendesk, Freshdesk, Xsello, Zoho, Reply Manager.

Chat Tools in practice: intercom.io, Freshchat, Zopim, Tawk, Clickdesk

Other Tools in practice: Excel, Linnworks, Magento, Wordpress, Microsoft Office, Google Docs, Hootsuite.

Responsibilities as a Virtual Assistant:
-Handling office tasks, such as filing, generating reports and presentations.
-Setting up for meetings
-Providing real-time scheduling support by booking appointments
-Organizing meetings
-Creating presentations
-And Web Research

As a Customer Service Associate I assisted customers with inquiries related to the company products and services. As a Customer Service Associates I maintained an adequate knowledge about the company and product to provide proficient service. Also known as Customer Service and Sales Representative.

Responsibilities as a Customer Service and Sales Associate:
-Prepared for customer inquiries by studying products, services, and customer service processes.
-Responded to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
-Recorded customer inquiries by documenting inquiry and response in customers' accounts.
-Improved quality service by recommending improved processes; identifying new product and service applications.
-Updated job knowledge by participating in educational opportunities.
-Accomplished customer service and organization mission by completing related results as needed.
-Serving customers by selling products and meeting customer needs.
-Servicing existing accounts, obtaining orders, and establishing new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.
-Adjusting content of sales presentations by studying the type of sales outlet or trade factor.
-Submitting orders by referring to price lists and product literature.
-Keeping management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analysis.


Skills:

-Customer service
-Meeting sales goals
-Closing skills
-Territory management
-Prospecting skills
-Negotiation
-Self-confidence
-Product knowledge
-Presentation skills
-Client relationships
-Motivation for sales
-Customer service
-Meeting sales goals
-Closing skills
-Territory management
-Prospecting skills
-Negotiation
-Self-confidence
-Product knowledge
-Presentation skills
-Client relationships
-Motivation for sales
-Product Knowledge
-Data Entry Skills
-Organized
-Analyzing Information
-Written and Verbal Communication
-Reporting Skills
-Managing Processes
-Customer Focus
-General Consulting Skills
-Multi-tasking

Well versed with operating systems like Windows XP, Windows 7, 8, 10 and Linux
I am a committed, friendly and hardworking Virtual Assistant and Customer Service
Associate with a passion for providing excellent customer service and virtual assistance at all times. In my previous roles, I have resolved more than 600 issues, always having the needs of the customers and the reputation of the organisation at heart. I have dealt with customers’ inquiries and complaints over the phone and via email. My excellent customer service, sales and communication skills, combined with my relevant work experience, make me a real asset to any organisation that I work for.

It will be great working together as a team and i would love to hear from you soon.

Sincerely,

Syed Zuhaib Zahoor