John Henry Bunao
Marilao, Philippines
Consultant/Sub Lead/JR. SLM/L1 and L2 role
Local Time - 06:56 AM
About Me
I bring hands on experience across L1 and L2 support, combined with leadership exposure as an L1 Subleader. In my consulting roles, I’ve built a solid foundation in incident management, root cause analysis, and cross team coordination. As a subleader, I strengthened my ability to guide the team, monitor performance, manage escalations, and maintain compliance with SLAs.
These experiences naturally progressed into Junior Service Level Management responsibilities, where I’ve been involved in analyzing service performance, identifying trends, preparing reports, and working with stakeholders to continuously improve service quality. I enjoy roles where I can support both operations and strategy, ensuring that the team performs well while also enhancing the overall customer experience.
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$10/hr
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