Pierce Jyro Fernandez
Davao City, Philippines
Award Winning Senior Subject Matter Expert
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Local Time - 08:06 AM
About Me
I am a Senior Subject Matter Expert with over seven years of experience in customer support and operations. I specialize in escalations, workflow optimization, quality assurance, and creating knowledge bases and response templates used by agents and AI chatbots. I have supported high volume email and chat environments using CRMs like Zendesk and HubSpot, collaborating with cross functional teams to improve efficiency, compliance, and customer satisfaction in remote settings.
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$10/hr
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