About Me
I worked for the diamond clients in an MNC as a production support analyst for more than 3 years and now working as a technical product support analyst in a Product based company.
Roles & Responsibilities:
Solved the issues directly interacting with client through messengers or on calls.
Resolvied Application, Infrastructure, network, and operating system related issues.
Deploying codes in servers using Ansible scripts.
Created servers health check and memory check using Automation scripts.
Created CICD pipeline to deploy the codes in Non-Prod
Technical Skills:
Programming: Unix Shell Scripting
Operating Systems: Windows, Unix
Databases: MS SQL SERVER, Oracle PL/SQL
Tools: BMC Remedy One Ticketing Tool, Jenkins, Ansible, SQL Server Management Studio, IBM Connect Direct , Toad for Oracle
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