Ruben Jr. Papacoy

I am a detail oriented and customer focused Email Support Specialist with over four years of experience in e commerce and online retail. I have worked with both high volume brands and Shopify stores, handling customer inquiries, tracking orders, processing refunds, and managing reviews on platforms like Trustpilot. My work has given me a strong understanding of e commerce operations, including supply chain updates, product management, and order fulfillment.

I take pride in providing clear, accurate, and empathetic communication, ensuring every customer feels heard and supported. I follow SOPs carefully while maintaining a natural, human tone in every interaction. I am dependable, proactive, and able to recognize when an issue requires escalation, handling sensitive situations with professionalism and care.

I thrive in fast paced environments and enjoy helping businesses improve their customer satisfaction and operational efficiency. My goal is always to contribute positively to a tea