Rachelle Ann Bustillo

With many candidates applying for the role, what sets me apart is my ability to communicate technical issues in a clear and relatable way, regardless of the user’s level of expertise. I’m empathetic, calm under pressure, and focused on building trust while resolving issues efficiently.
Beyond solving problems, I proactively identify patterns and root causes to prevent future incidents. I take initiative to improve processes, document solutions, and share knowledge to elevate team performance.
I’m also a strong collaborator who values timely communication and follow through. My colleagues know they can rely on me to be dependable, responsive, and solution oriented.
I would say Im one of those people who actively seek feedback and growth opportunities. For example, in my previous company, I applied for a leadership role because I had a deep understanding of our product and believed I could contribute more. That initiative reflects my commitment to continuous improv