Quint Joseph Aquino

I have professional experience across healthcare support, customer service, travel, and administrative roles. As a Prior Authorization Specialist, I handled insurance verifications, prior auth requests, and coordinated with patients and providers to minimize delays. I also worked as a Cruise Reservation Specialist, assisting customers with bookings and travel arrangements, which strengthened my organizational and problem solving skills. As a Customer Advocate in a healthcare account, I resolved member inquiries, claims, and billing concerns while using Salesforce to manage cases efficiently. Currently, I serve as a Scheduling Associate in behavioral health, where I manage patient appointments, handle 60–70 calls per shift, update insurance and demographic information in the EHR, and ensure HIPAA compliance. These experiences highlight my adaptability, accuracy, and ability to thrive in fast paced environments while delivering professional and reliable support.