cavite, Philippines
Supervisor
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Local Time - 05:38 AM
About Me
In my 8 years leadership experience, Ive led diverse team with a focus on open communication, collaboration, growth and integrity. Mostly, Ive handled teams composed of 16 to 18 headcount. I have a great track record which includes winning several awards like supervisor of the year.
Working under telecommunications account, it eqipped me with skills and knowledge in supervising different scope of service which involves billing both basic and complex, troubleshooting, porting, retention, sales, customer service and chat support.
Depending on the agents learning capability and curve, I implement different management style which tailor fits the representative to achieve their common goal. Transformational and democratic approach are the usual styles that I implement within the team. Moreover, I usually implement DMAIC structure and SMART action planning to help them in terms of improving their skills and craft.
Overall, my management style revolves around empowering oth
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