About Me
I have experience as an ESL Tutor at GTW BPO Corporation, where I taught Korean students in grammar, vocabulary, reading comprehension, pronunciation, and writing, providing feedback on progress and tailoring lessons to individual needs. Additionally, I assisted with customer inquiries, managed orders, resolved issues related to products, deliveries, and payments, and guided customers through return and refund processes Email and Chat. Most recently, I worked as a Real Time Analyst at SixEleven Global Services, monitoring agent performance, tracking key metrics, offering real time support to ensure SLA adherence, and generating performance reports to enhance operational efficiency.
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