About Me
Professional with over 3 years of experience in managing backend operations, handling customer
inquiries, promoting customer retention, process re engineering in a managerial role and Team Lead
role.
Exposure in operational risk, end to end process evaluation, process re engineering, develop and
implement standard operating procedures, policies, and best practices to streamline customer support
processes and ensure consistency.
Competent in customer service interaction and proven record of accomplishment of converting irate
customer into opportunity to earn business all over again.
Team handling experience of team[removed]member. Proficient in delegation of work and solving work
conflict situation
Collaborate with cross functional teams IT, product, marketing etc. to address root causes of
customer issues and enhance the overall customer experience
Good logical reasoning and analytical skills. Proficient in reviewing each process & sub
My Expertise
Explore & Appreciate my Work
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My Education
Work Experience
Certifications
$6/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
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Feedbacks
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Total Refund
0
Contest Completed
0
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