Laarni Mae Amit

Tools used:
* Asana* eClinicalworks* Dropbox* Slack* Hubspot* Zendesk* Gorgias* Reamaze* Salesforce* Google Sheet* JustCall
* Calendly


MEDICAL VA
* Handle inbound and outbound calls regarding patientsbilling inquiries, insurance claims, and accountsbalances.* Update electronic medical records EMR/CRM.* Contribute feedback to improve patient experience and service delivery.* Verify insurance coverage, eligibility, and benefits before shipment.* Schedule therapy, counseling, psychiatric, and family care appointments.* Maintain accurate and confidential patient recordsHIPAA compliance.

CUSTOMER SUPPORT*Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.* Resolved customer tickets per day via email, maintaining a 95%+ customer satisfaction score.* Handled product inquiries, returns, and complaints using Shopify, Gorgias, and Reamaze, ensuring accurate tracking and follow up. *Handle complaints and resolve issues efficiently, escal