About Me
Experienced in the implementation, maintenance, design, and integration of converged VoIP, Unified Communication, and Cisco UCCE solutions, along with extensive exposure to data networking and telecom equipment.
Proficient in deploying and troubleshooting Cisco Call Manager CUCM, Cisco Unified Communications Manager, IP Contact Center Express CCX, Unity Connection, and UCCE.
Responsible for end to end IP telephony management in a call center environment from an offshore location. Primary expertise in Cisco CUCM, CCX, and SIP solutions, with secondary skills in video conferencing VC technologies.
Holds a Master’s degree in Advanced Networking and Telecommunications, and a Bachelor of Engineering in Electrical & Electronics.
Genesys, Five9 and Cisco Webex
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