About Me
Proficient knowledge of a variety of hardware as well as software, programming languages, reporting system, and operation systems.
Proficient in Telecom, Contact Center, Customer Care and Banking knowledge as well as troubleshooting & issue resolution with strong IT background.
Understanding of core banking system and banking reporting system.
Strong interpersonal skill and ability to lead the team to achieve companys goal.
Experienced in solving and searching the root cause of complaints which are concerned with IT issues, network resources, products & services and billing issues in customer experience fields.
Experienced in various level of testing: User Acceptance Testing, System Integration Testing, involved in UAT for Applications, Portal, IVR and Contact Center systems.
Experienced in reporting at systems Ameyo and Alepo which are concerned with Daily, Weekly and Monthly.
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