Forhan Fuad Chowdhury

Dhaka,Bangladesh, Bangladesh

2 years ago

Technical specialist

Local Time - 01:07 PM

Current Availability

Full-time : 30+ hrs/week

About Me

Wipro Limited Partner Genex Infosys Limited Technical Specialist SOC July, 2020 Present
Re s p o n s ib ilit ie s
• DigitalserviceMyGP,POL PaymentOrchestrationLayer,GPWebsite,FlexiPlanetc. governance,incidentmanagement,escalationandfollowup.
• Enterprise service DMS, Cockpit SE& RTR incident management, monitoring, escalationandfollowup.
• EnsureO&M&ServicemonitoringofIS/ITBusinessServices.
• EnsureOperationalgovernanceforITServicevendors.
• Technology Complaints acknowledgement and correlation with operational fault. • 24X7 real time alarms and performance monitoring of CS & PS Core Network, IN,
VAS, ERS & IT Systems.
• Monitoring Huawei Core nodes vUSN, vUGW, vUPCC, DSC, vCG & IMS nodes,

My Expertise

Customer service

Network Monitoring

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$7/hr

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Member since 09 Dec, 2023

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