About Me
My name is Titilayo Popoola and I have B.A in history and international studies with 2 years experience in customer success. This experience has equipped me with a deep understanding of Fintech Customer Success and a proven track record of going above and beyond what they ask of me. For instance, I had to devote my time to a task in my previous position at New Edge Finance to figure out how to lower the rate at which customers return for a specific complaint. I also had to come up with the idea of forming a second team whose job would be to follow up on escalated complaints from customers and provide feedback to them. After two weeks, returning clients decreased by 60%. Id be pleased to contribute the same degree of commitment and problem solving abilities.
As seen in the attached resume, I have strengths and attributes that are uniquely qualified for the opening at your firm. Some of these include: Ability to multitask and adapt to different customer types
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$50/hr
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