Thulasidasar Balachandran

i am a dedicated System Engineer and Ticketing Executive with experience in IT support, incident management, system monitoring, and customer service operations. Skilled in troubleshooting hardware, software, network, and application issues, I provide timely resolutions while maintaining high service standards. I have hands on experience managing support tickets, prioritizing incidents based on business impact, coordinating with technical teams, and ensuring compliance with service level agreements SLAs.
My expertise includes ticket management systems, remote troubleshooting, user support, system administration, issue documentation, and escalation handling. I am committed to delivering efficient technical solutions, improving operational workflows, and providing excellent customer support. With strong analytical, communication, and problem solving skills, I can effectively manage both technical infrastructure and service desk operations in fast paced environments.