Thanaa Elfoll

Over twenty years of leadership and management experience in private and government business operations including: establishing new functions, directing, evaluating, forecasting, scheduling budgets and IT production, operations planning ,risk management , vendor management, coaching personnel, change management, customer relationship management, process re-engineering, process continuous improvement and quality management & customer experience measurements, improvements and customer insight through customer testing center More than 10 years of Head of department position experienced in people manager of managers & staff up to 13 members directly and up to 25 members cross functions including budgeting, planning, hiring, mentoring, and performance appraisals.Diversified professional experience in Quality, and Information Technology including: billing, CRM , Call Center Solutions, IT data Center operation, enterprise application, E-Tom Process mapping, six sigma Green belt