Terrence Louie

Hi, Terrence here. I have been in the customer service industry for more than 4 years. I have been affiliated with an international BPO company and worked as a contractor for the largest telecommunications company in Australia and the largest mobile operator company in New Zealand. I have also been affiliated with one of the largest Financial institution in the US. In a business environment where customer satisfaction, first call resolution and handle time is being looked at, customer service is indeed a difficult job. It does not fit everybody as one requires to have the patience and the ability to think outside the box.

I have worked my way from being a tech support representative, to being a subject matter expert, up to being an operations supervisor specializing in Billing and Tech Support - where I got to profile aspiring agents, handle a team & coach people to be productive, attain goals & help them exceed the expectations. Moreover, administrative task has also been of daily importance when I was a supervisor. It helped me a lot to work effectively and efficient to ensure to deliver the requirements in a timely manner.

As a freelancer, I have had the opportunity to be part of startup businesses as a valued Virtual Assistant. I have been affiliated with a Mentor Coaching startup business; I started out as a Chat Sales Superstar and got the chance to be a Project Manager and a contributor to process improvement. I have been also affiliated with a Home Insulation startup business where I get to be a sales representative that does cold calling for residential customers. I have contributed changes into the existing process and changed the script they let their existing freelancers use.

I am looking forward of having a conversation with you to know more about the things I can do for you.