About Me
In my role as a Senior Customer Service Representative, I successfully managed a diverse portfolio of client accounts, ensuring their needs were met with the highest level of service. I consistently achieved and exceeded performance targets, demonstrating exceptional problem solving skills and a deep understanding of customer service principles. My responsibilities included mentoring and training new team members, developing process improvements, and handling escalated customer inquiries with professionalism and efficiency. Through effective communication and a customer centric approach, I contributed to increased customer satisfaction and loyalty, driving the overall success of the team and organization.
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My Education
University of Strathclyde
Masters • Business and Management
2022 - 2023
Guru Gobind Singh Indraprastha University
Bachelors • Computer Applications
2017 - 2020
Work Experience
Customer service advisor
Domino's Glasgow • Full time
Feb, 2022 - May, 2024
Glasgow, United Kingdom
Senior Customer Service Representative
Concentrix • Full time
Sep, 2020 - Dec, 2021
Gurugram, Haryana
Certifications
$9/hr
Total Earnings
$ 0
Projects Completed
0
Services Delivered
0
Buyer worked with
0
Feedbacks
0
Followers
Total Refund
0
Contest Completed
0
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