
About Me
Program Leadership & Execution
• Led enterprise scale ITSM and core application deployments and deliver complex mission critical platform implementations.
• Built and governed a 24×7, Global Digital Command Centre managing 500+ monthly critical operational events across releases, migrations, and upgrades.
• Directed the cross functional team to design and implement enterprise End of Life remediation automation framework delivering 1,500+ annual productivity hours savings and improving security posture across 60,000+ applications.
• Secured $multi million multi year contract renewals by demonstrating automation ROI, service maturity, and operational intelligence improvements.
• Led a 250+ member globally distributed delivery organization across Service Desk, EUC, SCCM/Intune, O365, and automation SLA/OLAs/KPIs operations.
• Stakeholder Engagement & Strategic Alignment of project objectives with business goals, driving strategic initiatives and maximizing value delivery.
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$30/hr
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