, India
Freelance Soft Skills, Communications and Human Resources Trainer
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About Me
Experienced Human Resources Specialist with a demonstrated history of working in the retail industry. Skilled in Deferred Compensation, Retail, HR Policies, Sourcing, and Management. Strong human resources professional with a M.A focused in Industrial Psychology from Mumbai University.
• Sample and evaluate language quality.
• Developing and delivering training modules under specified timelines.
• Understand client deliverables and coach individual employees to improve client service levels.
• Deliver training / coaching interventions related to improving client service levels Business Etiquette, Communication, Telephone Etiquette, Email Etiquette etc. based in training needs analysis done with Operations.
• Participate in calibration sessions with Quality / Leadership staff and clients.
• Achieve departmental productivity requirements e.g. number of calls monitored per week on schedule, calibration sessions, coaching sessions etc..
• Participate in Internal Language acceptability
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$24/hr
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