Tanishka Agarwal

Program Manager & Operations Specialist | Streamline Chaos into Results

I transform chaotic operations into efficient, high performing systems on Truelancer. With proven results like 12% cost reductions and 100% SLA compliance for enterprise SaaS clients, Im ready to deliver for you.

Partner with me to manage complex stakeholders, develop scalable SOPs, automate processes, and enhance customer success through precise execution.

Services I Provide:
• Operational Excellence: Delivered for 50+ enterprise clients with zero failed go lives.
• Process Optimization: Compliance frameworks and audits that reduce costs and automate workflows.
• Customer Experience: VoC initiatives that improved CSAT from 3.8 to[removed]in under 3 months.
• Data Insights: Root cause analysis via Excel and Power BI to cut churn and contacts.

Core Competencies:
• Operations Management & Strategy
• SOP Development & Automation
• Stakeholder & Client Management
• SaaS Onboarding & Implementation
• Program Leader