Tamires Rodrigues

I have over six years experience in high end customer service, operations management and team leadership, working in multicultural and dynamic environments. Throughout my career, I have discovered an ability to train and develop people, ensuring that teams are aligned with the highest standards of service excellence. I believe that exceptional service starts with a well prepared, engaged team focused on customer satisfaction. My experience includes working in international hospitality, on luxury cruises, and in corporate environments, where I honed skills in problem solving, crisis management, process optimization and budget control. I also have experience in creating and conducting training for service teams, promoting improvements in workflows and strengthening team trust and efficiency. Fluent in English, Spanish and Italian, I use my communication skills and empathy to build connections with clients and teams of different nationalities. I am also proficient in management tools