Tako Mukoki
Cape Town, South Africa
Expert Customer Service Ops, from call taking to starting call centres
Local Time - 09:18 AM
About Me
Experienced in all aspects of customer service, Im open to any role—from call taking and digital chat to email support. With nearly a decade in the field, Ive handled frontline tasks and led teams, always focused on delivering exceptional customer experiences. Beyond daily operations, Im skilled in setting up CRM systems like Zendesk, automating workflows, and integrating chatbots. I also specialize in developing KPIs, policies, and procedures, and have experience building and optimizing contact centers. Whether you need hands on support or senior level expertise, Im ready to help your business thrive.
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$20/hr
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