Swetha
Banapuram, India
ServiceNow Incident Management Engineer
-
Local Time - 05:17 AM
About Me
I’m a ServiceNow Incident Management Engineer with 2.5 years of experience handling IT incidents, service requests, and SLA management in a global environment.
I currently work on the Volvo project via HCL Technologies, where I manage end to end ticket handling — including triage, prioritization, escalation, and closure — using the ServiceNow platform.
I’m skilled in Incident Management, IT Service Management ITSM, SLA tracking, and customer support communication.
I’m looking for remote, part time freelance opportunities where I can apply my ServiceNow and IT support expertise to help organizations resolve incidents efficiently and maintain high service quality.
Availability: 4 hours per day Remote / Part time
Core Skills: ServiceNow, Incident Management, ITSM, Ticket Handling, SLA Management, Technical Support
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$7/hr
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