Swalleh Lawrence

I am a seasoned Customer Service Representative CSR with over two years and eleven months of invaluable experience in the field. My professional journey has encompassed a variety of roles, including inbound and outbound customer service, as well as back office support. My background has been instrumental in shaping my skills and expertise in delivering exceptional customer experiences.

One of the highlights of my professional career is my ability to adapt and excel in various customer service settings. In my role as an inbound CSR, I honed my skills in actively listening to customers, addressing their concerns, and providing effective solutions. This experience allowed me to develop a deep understanding of customer needs and the importance of empathy in delivering top notch service.

In my outbound CSR role, I further honed my communication skills and the art of proactive customer engagement. Im well versed in making outbound calls to inform customers about new products, promotion