
About Me
Motivated and customer focused BPO professional with over 5 years of experience in delivering exceptional service and support in fast paced environments. Adept at managing high volume on blended profile and providing timely resolutions. Possess strong communication skills, an ability to de escalate difficult situations, and a proven track record in exceeding performance targets. Skilled in utilizing CRM tools, ticketing systems to manage workflows efficiently. Dedicated to providing high quality customer interactions, driving customer satisfaction, and continuously adapting to new technologies and processes. Known for my ability to work collaboratively with teams to achieve organizational goals and maintain a positive brand image.
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