About Me
Dedicated Professional having total 5 years including 3 years of experience in HR and around 2 years as PMO Program Manager. As a PMOProgram Manager: Expertise in AMSApplication Management Service project SAP SuccessFactors Support on all modulesEC, Integration, CPI, Compensation, Payroll, Recruiting, PMGM, Learning, Onboarding as a Program Management OfficerPMO, handling Ticket Tracking, Planning and Prioritizing, Understanding issues and assigning to the right agents, Time and Effort Tracking, Conducting meetings internally and externally with all stakeholders to track progress, preparing Minutes of Meeting, preparing weekly and monthly reports and sharing reports to the clients on regular basis, leading client call and explaining the progress of the tickets, Onboarding and Offboarding agents in the ticketing tools, supporting the first response to the client, reducing the overload of tickets on agents.
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