Susan Wambui

My name is SWN from Nairobi KE. I am 30 years of age bringing over 7 years of experience in customer service and success, specializing in supporting SaaS clients and ensuring a seamless customer experience across various touchpoints. Throughout my career, I’ve developed a deep understanding of delivering exceptional service while managing complex inquiries and fostering client relationships.
I have extensive experience using tools like Zendesk for managing support tickets efficiently, streamlining workflows, and maintaining high resolution rates. Additionally, I’ve leveraged HubSpot CRM to manage customer interactions, inbound marketing strategies, track client history, and ensure proactive communication to address their needs effectively.
Working with SaaS clients, I’ve handled onboarding, troubleshooting, and retention, focusing on helping customers maximize the value of their subscriptions. My ability to empathize with customers and provide tailored solutions has consistently contri